We’re here to help!

We definitely want to support you in getting to your live session. Also, remember that all of our Study Series are recorded and then available to subscribers through June 30. 🙌

 

Is this your first visit to Study Hall? Or are you having trouble accessing your session?  Here are some tips:

Opening a Session’s Page

You need to be logged in to access to Sessions you are registered for. If you are not sure if you are, just click through to the session you’d like to view and you will be prompted.

Live Session information opens approximately 36 hours. You will see “Available on:…” until that time. This is not an error.

Accessing your Account

The email address you used to for registration is likely the same for your account. If someone else registered for you, then the email address may still be his/her’s (in which case, please email us and we will update).

First Time or Forgot Password/Username

  • Visit the Study Hall then:
    • Click the “Sign-in to My Account” button
    • Under Login, click the “Lost your Password?” link
    • Enter your email address and then go to your inbox for directions

It will look like this:

If your email address is not working, please first try another you may have used. If you still cannot access an account, then, contact us for help.

Live Session Access:

Log-in information: All links will also be sent via email three times during the day of the event: in the morning, one hour before and 30 mins before. Check your inbox (and spam) for an email from “Contact@TheEducatorCollaborative.com”.

Ensure your school does not block access: Be sure your school does not block “WebEx.” Please go to this page for tips on testing your equipment and set-up for sharing a Live Session.

Contact Us: Email us at “Contact@TheEducatorCollaborative.com” Note: Just before and after the start of a Session we are typically all-hands-on-deck supporting the presenters, we will get to email requests as soon as possible. From within the Live Session, select “Host” from within the chat box to chat with us directly.

Contact WebEx Technical Support (they are great): If you have technical difficulties DURING a live session and cannot reach us or we are unable to help, please call WebEx customer support at: 1-866-229-3239 (or click here for other local region numbers)

  • You may need to give them the Session Number (9 digits long, in your email and Study Hall “Live Session” page)

 

On-Demand Recording Access:

The On-Demand Recording will be made available within 7 days after a live session and will be posted in the Study Hall. An email will be sent to you when it is ready for viewing.

 

Contact Us if you have further questions

Contact Us