Forgot/Create Password
Easy-peasy. Click here and enter your email address where prompted.
Forgot/Create Password is also available on the top menu’s dropdown under My Account or from any sign-in button/link.
Don’t remember your email address? That is a bit more complicated, please contact us via this troubleshooting form and provide as much detail as possible so we can verify your identity and search for your account.
View Study Series
Short version: Go to the Study Series page and click on any Session’s image to open it. Once there, under the Session Content menu, click VIEW or RESOURCES. You must be signed in to see these options.
Longer version with images. Click the arrow below to open.
1. Sign-in if you have not already (CLICK HERE to sign-in).
Sign-in is also available on the top menu’s dropdown under My Account or from any sign-in button/link.
2. Once signed in, on the Study Series page scroll down the page and review available sessions.
Click the session image of the one you wish to join. Let’s say, Dr. Carla España’s session on planning.
3. The session will open. On the “Session Content” menu, click VIEW.
4. Your screen will change just a bit, showing the content you selected.
You can control the video with usual controls: Play, Pause, Full Screen, etc. Enjoy!
Bulk Registration/Registering Others
Group Registrations: We ask that schools and organizations, when possible, fund registrations at our suggested rate. For complex or group registrations, please contact us via this “Study Series Registration Request” form and someone will reach out to help you complete your bulk order.
Paying With Purchase Order
On the checkout page you will have the option to pay by credit card of pay via purchase order. If you select purchase order, an email with PO details will go to your inbox. Please check your spam folder.
Not Getting Emails (Account/Purchase/Password)
In most cases of this issue, emails have left our server correctly but are redirected or blocked by a user’s inbox.
1. Check the spam folder for emails from “contact@theeducatorcollaborative.com” (if it is there, click “Not Spam” on the message).
2. If you have emails forwarded from work to a personal account (like district’s inbox to Gmail inbox), check the work inbox directly.
3. Add “contact@theeducatorcollaborative.com” to your work and personal inbox’s Contact Lists to improve email delivery to your inbox. For a work inbox, contact your IT department as ask that our email address be “whitelisted.”
Can I Share Sign-In Info?
No. Your sign-in info should not be shared. However, we are currently offering the Study Series as “Pay What You Are Able,” so others can easily register themselves or for complex or group registrations, please contact us via this “Study Series Registration Request” form.
You are permitted to display a session to school district colleagues via a projector or gathering around a computer, to watch as a group from one account. Note: we do not permit reproduction, third-party hosting, third-party sales, or other unauthorized use of this content.
I Still Have An Issue!
Oh gosh, no worries! If you’ve read the tips above and are still stuck you can contact us via this troubleshooting form or via DM on Twitter. Please note, while we are here to help, it may take up to 2 business days for a reply.